Here's a shocking message that arrived in my inbox this evening:
I have to say that I'm extremely pissed off about this right now. I subscribe to the two-at-a-time/unlimited-per-month plan, and Valerie and I split the two DVDs between separate profiles. This allows us to maintain our own ratings for movies we watch, and the recommendation system (one of Netflix's main strengths, in my opinion) for each profile remains unpolluted by each other's differing tastes.
I'm calling B.S. on their reasoning for the change, too. I followed the link to the help page, and the "Why?" portion simply repeats the third paragraph from the email. Netflix has a solid reputation for going above and beyond customer service expectations, so maybe they'll offer a better explanation when I call them tomorrow, but I can't help feeling like their public reason is a PR answer. How will taking away a very useful feature (that I don't think is very complicated) improve the website?
I seriously hope there's sufficient customer push back to this ridiculous move. Otherwise, it looks like I'm going to drop my subscription to a single DVD, and get a second subscription for Valerie. This will bump up our cost by about $4 a month, but at least Valerie's recommendations won't be affected by my art-house flicks, and my recommendations won't be affected by her chick flicks.
Not cool, Netflix.
I have to say that I'm extremely pissed off about this right now. I subscribe to the two-at-a-time/unlimited-per-month plan, and Valerie and I split the two DVDs between separate profiles. This allows us to maintain our own ratings for movies we watch, and the recommendation system (one of Netflix's main strengths, in my opinion) for each profile remains unpolluted by each other's differing tastes.
I'm calling B.S. on their reasoning for the change, too. I followed the link to the help page, and the "Why?" portion simply repeats the third paragraph from the email. Netflix has a solid reputation for going above and beyond customer service expectations, so maybe they'll offer a better explanation when I call them tomorrow, but I can't help feeling like their public reason is a PR answer. How will taking away a very useful feature (that I don't think is very complicated) improve the website?
I seriously hope there's sufficient customer push back to this ridiculous move. Otherwise, it looks like I'm going to drop my subscription to a single DVD, and get a second subscription for Valerie. This will bump up our cost by about $4 a month, but at least Valerie's recommendations won't be affected by my art-house flicks, and my recommendations won't be affected by her chick flicks.
Not cool, Netflix.