It seems that U.S. Customs officials don’t have access to knowledgeable computer technicians, since a single network card brought down the whole screening process for TEN HOURS at LAX this past weekend. This was a problem on one computer apparently, the caused issues everywhere else, and led to the stranding of about 17,000 passengers!
How is it that such a critical system could have any single point of failure? And why did it take so long to diagnose the problem and repair it? It’s crap like this that feeds the stereotype of “government quality” work.